The Lafleur-Davey Team was born with two people passionate about their work: real estate. Within our team, real estate brokerage is not only a simple transaction of sale or purchase. It is no coincidence that, in the Eastern Townships, the team quickly hoisted among the best players and has won numerous awards, including one of the best sellers in Quebec.
To achieve such results, we had to work hard day after day, see things differently, do more and bring the real estate at a higher level. Moreover, it is essential that all team members, both brokers and the administrative staff, understand and adhere to the philosophy of the team Lafleur-Davey.
First, the Lafleur-Davey Team provides real estate services of high quality. Customers are what we have that is more important, and at a time when the competition is very strong and the opportunities to sell by yourself multiply, our challenge is to ensure that we are the best option to complete a transaction up to customer satisfaction.
To do this, all team members must do more, by never being content to do only the minimum and not procrastinating what can be done today. Initially, the customer expects excellent service and is absolutely right. Here, we want to give more than excellent service. He must have the feeling that all team members have mobilized to provide him with a "wow effect", which will ensure his loyalty and reference necessary to our perennity.
In everyday life, this translates into concrete actions. If a problem occurs, we want to see people find solutions. Here, there is no room for pessimism and defeatism. Every problem has a solution. If a wall stands before you, go around it, climb it or demolish it. We want determined people, who will be constantly in action to reach new heights. If the outcome of a transaction is not up to out expectations and you know that you have done everything to make it otherwise then it is time to let go. We prefer people who dare and who make mistakes than those who try nothing. The team members must always seek to improve. Continued education is strongly encouraged. The sharing experiences (positive or negative) can also be greatly rewarding. We all learn from the experiences of others.
A member of the Lafleur-Davey team is honest and respect its commitment to clients and other team members. He will support, advise, understand and adapt to each client, because he is aware that the customer is unique. To carry out all transactions, the administrative staff provides essential support to this "wow effect" that is part of our values. It is a great pride to accomplish our work with the feeling of having done everything in our power to satisfy the customer.
Each team member is unique, but the goal is the same: full customer satisfaction and achieving high goals. We encourage initiative and each person will be listened to and understood. One of Google founders said this to his team:
« The worst thing you can do is to prevent someone of doing something by telling him "No. That’s it." If you say "No", you must help him find a better way to get there. »
This quote joins us a lot because we firmly believe that all ideas are worth being listened to, understood and analyzed. It is through the strength of a team, united in a common goal of excellence, that we will go always further. We are committed to having the highest regard towards each member of the team and help carry out its work so optimum, by innovating constantly and improving working tools.